Pagers alternatively Not, Tiffany Service Falls Short - Letter - NYTimes.com

I peruse with interest the article almost the use of pagers by Tiffany's in Manhasset [''As Pagers Proliferate, Even Tiffany Joins In,Saturn's Ring Around The Outside,'' July 29], since I had recently shopped there and had my 1st chance to use its fashionable system. While I appreciated the try to make my shopping extra pleasurable, I unfortunately base Tiffany's to be one of the most uncooperative retailers I have dealt with recently.

Oyster Bay

Since Tiffany's was not going to offer whichever solution to my problem, I went to Smith Jewelers in Oyster Bay. Lo and behold, it had a simple silver frame for half the cost as that by Tiffany's and the engraving was free! Best of all, it was done the very same daytime. Though I had tried to mart in Manhasset, what I needed was sitting right in my own backyard, entirely hassle-free. It ambition be quite some time, if ever, before Tiffany's gets my business again.

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I had called Tiffany's in New York to discern if I could place a special order for a picture frame because a graduation present. The personal shopper representative told me she would look into my request and shriek back. A week afterward I had not listened from her, so I went to the Manhasset store. After navigating through the pager system, I finally got a representative in the silver department. It took her about 20 minutes to decide that I had to talk to one of the bridal experts about my request. After another discussion with this new person, she told me that she would see into my request and get back to me.

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JEAN A. SAMPSON

Another week worked along and, once afresh, no an got back to me. I returned to Manhasset again and this time asked to speak with the manager. By namely time I was prepared to forgo my special apply and just buy a easy silver skeleton. Unfortunately, the director told me namely I would must wait through the crowds to do so, so I equitable took entire the essential information and judged to order it from the toll-free number. When I tried to do that, however, Tiffany's was out of stock. The representative did not, whatever, even attempt to back-order the frame.